A management system standard to improve organization's customer satisfaction by providing consistent products or services to their customers.
ISO 9001 is the most familiar international standard on quality management system. It is used by more than 1 million organizations in more than 170 countries.
Any organization can use the standard and obtain its certification regardless of the size and type of industrial sector.
What is the target of the standard?
ISO 9001 provides requirements for the organization who wishes to realize the followings.
- Provision of products and services with consistently satisfying the customer and other relative requirements.
- Improvement of customer satisfaction.
What is the merit to obtain its certification?
- Improvement of business operation efficiency and enhancement of organizational structure
- Enhancement of legal compliance
- Promotion of operation successions through visualization of working processes
- Control of KPI (Key Performance Indicator)
- Risk management
- Enhancement of organizational value through continual improvement
- Access to the global market
- Enhancement of social credibility and customer satisfaction through quality assurance
Structure of the standard
|2 Normative references|
|3 Terms and definitions|
|4 Context of the organization|| |
|5 Leadership|| |
|6 Planning|| |
|7 Support|| |
|8 Operation|| |
|9 Performance evaluation|| |
|10 Improvement|| |
|Annex A (Informative)||Clarification of new structure, terminology and concepts|
|Annex B (Informative)||Other International Standards on quality management and quality management systems developed by ISO/TC 176|