Overview

A management system standard to improve organization's customer satisfaction by providing consistent products or services to their customers.

ISO 9001 is the most familiar international standard on quality management system. It is used by more than 1 million organizations in more than 170 countries.


For whom?

Any organization can use the standard and obtain its certification regardless of the size and type of industrial sector.


What is the target of the standard?

ISO 9001 provides requirements for the organization who wishes to realize the followings.

  • Provision of products and services with consistently satisfying the customer and other relative requirements.
  • Improvement of customer satisfaction.

What is the merit to obtain its certification?

  • Improvement of business operation efficiency and enhancement of organizational structure
  • Enhancement of legal compliance
  • Promotion of operation successions through visualization of working processes
  • Control of KPI (Key Performance Indicator)
  • Risk management
  • Enhancement of organizational value through continual improvement
  • Access to the global market
  • Enhancement of social credibility and customer satisfaction through quality assurance

Structure of the standard

Foreword  
Introduction
  • 0.1 General
  • 0.2 Quality management principles
  • 0.3 Process approach
  • 0.4 Relationship with other management system standards
1 Scope  
2 Normative references  
3 Terms and definitions  
4 Context of the organization
  • 4.1 Understanding the organization and its context
  • 4.2 Understanding the needs and expectations of interested parties
  • 4.3 Determining the scope of the quality management system
  • 4.4 Quality management system and its processes
5 Leadership
  • 5.1 Leadership and commitment
  • 5.2 Policy
  • 5.3 Organizational roles, responsibilities and authorities
6 Planning
  • 6.1 Actions to address risks and opportunities
  • 6.2 Quality objectives and planning to achieve them
  • 6.3 Planning of changes
7 Support
  • 7.1 Resources
  • 7.2 Competence
  • 7.3 Awareness
  • 7.4 Communication
  • 7.5 Documented information
8 Operation
  • 8.1 Operational planning and control
  • 8.2 Requirements for products and services
  • 8.3 Design and development of products and services
  • 8.4 Control of externally provided processes, products and services
  • 8.5 Production and service provision
  • 8.6 Release of products and services
  • 8.7 Control of nonconforming outputs
9 Performance evaluation
  • 9.1 Monitoring, measurement, analysis and evaluation
  • 9.2 Internal audit
  • 9.3 Management review
10 Improvement
  • 10.1 General
  • 10.2 Nonconformity and corrective action
  • 10.3 Continual improvement
Annex A (Informative) Clarification of new structure, terminology and concepts
Annex B (Informative) Other International Standards on quality management and quality management systems developed by ISO/TC 176